Shipping & Returns
Welcome to Opportunity Buys Inc.
We are a strictly wholesale company. WE
DO NOT SELL RETAIL.
The prices are listed on the members only website.
We are wholesale only, minimum
purchase is $100.
To help keep our prices so low, we
have a strict no return/no exchange policy.
Please make sure that everything
you purchase is exactly what you want; color, size, shape, quantity,
Many of our items are hand crafted and no two
pieces are exactly the same
No Cash refunds.
We do not warranty or guarantee freight rates.
If your order includes Zippo Lighters, you must also
read and understand the Zippo Export Policy
You may freely cancel an order or items before your order goes into processing status and we have started pulling the order.
Please contact us as soon as possible.
Should the situation arise that a customer needs to cancel an order and Opportunity Buys
has already pulled and packed the merchandise; a restocking fee of 10% or $25.00, whichever is higher,
will be applied to the customer’s account.
The fee must be paid in order receive merchandise from Opportunity Buys.
The customer will still have access to the Opportunity Buys website and be able
to put merchandise into their CART or MY ITEMS section of the website but
no merchandise will be shipped until the restock fee is paid.
The fee must be paid when the customer is ready to place another order and added to the order total.
Closeout items, food items (when available), and sale items have a no return/no credit policy.
- Customers ordering these items agree to accept the merchandise "AS IS" upon receipt.
- OBI makes every effort to ensure that merchandise is shipped out in good condition.
- Food items may be close dated or post dated. Please check with us before ordering these products.
- All claims are issued in the form of an in store credit. If the customer wishes to have replacement merchandise shipped to them the customer is responsible for paying the shipping cost.
Effective Apr. 23rd 2007
DAMAGED/DEFECTIVE MERCHANDISE POLICY
applies ONLY to purchases made directly through OBI’s Sales Office or Website.
LTL (PALLET SHIPPING)
When customers place an order that will be shipped LTL (less than
truckload/pallet shipping) upon receiving the pallet from the trucking company
the customer is responsible for checking the pallet for any indications of
damage or mishandling during transit. This includes but is not limited to:
• Removal of shrink wrap that is surrounding the pallet or any of the boxes.
• Visible damage to boxes.
• Crushed merchandise
All visible damage or lack of shrink wrap MUST be
written and documented on your delivery receipt BY THE INDIVIDUAL ACCEPTING THE
MERCHANDISE. Failure to document this information on the delivery receipt WILL
result in the denial of your claim and Opportunity Buys will not be responsible
for any broken merchandise received from the shipment.* Always do a case count
and make sure that the number of cases you should be receiving are being
delivered. The case count can be found in the body of the delivery receipt.
When contacting OBI about damaged merchandise
please take pictures of the damaged cases and merchandise and be ready to email
those to our sales staff. Pictures save time and money for both the customer and
OBI because it removes the necessity to ship merchandise back and forth. Email
pictures and damage information to
Any damage, including factory/concealed damage
MUST be reported within ten (10) business days (excluding weekends) of receiving
merchandise. After this ten (10) day period OBI is not held liable for
damaged merchandise and will not accept or file shipping claims.
OBI requires a minimum of 30 days to process a
claim after it has been filed by the customer. This time is also required by
freight companies for filing of the claim and processing/disputing of the claim.
OBI sales representatives make every effort to work with its customers and
freight companies to resolve claims.
After the claims process is completed, the
customer will be notified via phone or email. All claims are issued in the
form of an in store credit. If the customer wishes to have replacement merchandise
shipped to them the customer is responsible for paying the shipping cost.
Tools, Toys, and Air-Soft guns have a strict no
return/no credit policy. OBI will not accept returns, offer credit, or file any
claims for these products.
PARCEL SHIPPING (UPS or DHL)
The policies for Parcel Shipping are the same
In the situation that the customer does receive
damaged merchandise from either LTL shipping or Parcel shipping and the customer
is willing to attempt to repair the merchandise and resell it at a lower price
OBI is willing to apply partial credits to the damaged merchandise. In this way
no claim needs to be filed and the customer is still able to bring in a profit
from the merchandise since the item will end up costing the customer less after
the partial credit.
*Please remember that when fragile items such as
oil warmers, candle warmers, and poly-resin are ordered in less than case
quantities OBI employees filling the order check the individual pieces to ensure
that no damaged merchandise is being shipped out of the OBI warehouse.
If you ever have a problem or question,
please feel free to contact us. Thank you!
Our Regular hours are as follows:
Monday: 9:00am -7:00pm
Tuesday-Friday: 9:00am- 5:00pm
Visit us online at