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Location
1515 Brookville Crossing Way
Indianapolis, Indiana 46239
Pickup Hours
   Mon-Fri 9 AM - 4 PM
Orders Must Be Placed
24 Hours In Advance
   Closed Dec 24-Jan 3rd
   Reopen Jan 4th
Contact Information
Phone (317) 353-6684
Fax (317) 353-6694
Shipping & Returns
Privacy Notice
Conditions of Use
Contact Us
FAQ

Shipping & Returns


Store Policies
Welcome to Opportunity Buys Inc.
We are strictly a wholesale company. WE DO NOT SELL TO RETAIL CUSTOMERS.
The prices are listed on the members only website.
  • We are wholesale only with a minimum purchase of $100.

  • To help keep our prices low, we have a strict no return/no exchange policy.

    • Please make sure that everything you purchase is exactly what you want; color, size, shape, quantity, etc.

    • Many of our items are hand crafted and no two pieces look exactly the same

  • No Cash refunds.

  • We do not warranty or guarantee freight rates.

  • Cancelled Orders

    • You may freely cancel an order or items on order before your order goes into processing and we start pulling the order. Please contact us as soon as possible.

    • Should the situation arise that a customer needs to cancel an order and Opportunity Buys has already pulled and packed the merchandise; a restocking fee of 10% or $25.00, whichever is higher, will be applied to the customer's account.
       

      • The fee must be paid in order to receive merchandise from Opportunity Buys.
        The customer will still have access to the Opportunity Buys website and will be able to put merchandise into their CART or MY ITEMS section of the website however, merchandise will not be shipped until the restocking fee is added to the next order and paid.
  • Closeout items, food items (when available), and sale items have a no return/no credit policy.
    • Customers ordering these items agree to accept the merchandise "AS IS" upon receipt.
    • OBI makes every effort to ensure that merchandise is shipped out in good condition.
    • Food items may be close dated or post dated. Please check with us before ordering these products.
  • Claims
    • All claims are issued in the form of an in store credit. If the customer wishes to have replacement merchandise shipped to them, the customer is responsible for paying the shipping cost.

Effective Apr. 23rd 2007

DAMAGED/DEFECTIVE MERCHANDISE POLICY

This policy applies ONLY to purchases made directly through OBI's Sales Office or Website.
 

LTL (PALLET SHIPPING)
When customers place an order that will be shipped LTL (less than truckload/pallet shipping)  the customer is responsible for checking the pallet for any indications of damage or mishandling during transit. This includes but is not limited to:
� Cuts
� Shredding
� Removal of shrink wrap that is surrounding the pallet or any of the boxes.
� Visible damage to boxes.
� Crushed merchandise

All visible damage or lack of shrink wrap MUST be written and documented on your delivery receipt BY THE INDIVIDUAL ACCEPTING THE MERCHANDISE. Failure to document this information on the delivery receipt WILL result in the denial of your claim and Opportunity Buys will not be responsible for any broken merchandise received from the shipment.*Always complete the case count found in the body of the delivery receipt to ensure that you have received your complete order.

When contacting OBI about damaged merchandise, please send a photo of the damaged cases or merchandise to our sales staff. Pictures save time and money for both the customer and OBI because it removes the necessity to ship merchandise back and forth. Photos and damage information can be sent to sales@obiwholesale.com

Any damage, including factory/concealed damage, MUST be reported within ten (10) business days after receiving the merchandise. After this ten (10) day period, OBI is not held liable for damaged merchandise and will not accept or file shipping claims.

OBI requires a minimum of 30 days to process a claim after it has been filed by the customer. Freight companies also require 30 days to allow time to file, process, and dispute the claim. OBI sales representatives make every effort to work with their customers and freight companies to resolve claims.

After the claim has been processed, the customer will be notified via phone or email. All claims are issued in the form of an in store credit. If the customer wishes to have replacement merchandise shipped to them, Tools, Toys, and Air-Soft guns have a strict no return/no credit policy. OBI will not accept returns, offer credit, or file any claims for these products, the customer is responsible for paying the shipping cost.

 

PARCEL SHIPPING (UPS or DHL)

The policies for Parcel Shipping are the same as LTL.

If the customer does receive damaged merchandise from LTL shipping or Parcel shipping but is willing to attempt to repair the merchandise and resell it at a lower price, OBI is willing to apply partial credits to the damaged merchandise. Partial credits allow customers to significantly lower the price of an item while still being able to bring in a profit.


*Please remember that when fragile items such as oil burners, candle warmers, and poly-resin are ordered in less than case quantities, OBI employees filling the order check the individual pieces to ensure that no damaged merchandise is being shipped out of the OBI warehouse.

If you ever have a problem or question, please feel free to contact us. Thank you!

Our Regular hours are as follows:
Monday: 8:30am -6:30pm
Tuesday-Friday: 8:30am- 4:30pm
Visit us online at www.obiwholesale.com

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